Get in Touch

Have a question about a project? Want to learn a new technique? Looking for custom kit options? We are here to help you create something beautiful.

location_on Bloomingdale's, 59th Street and 1000 3rd Avenue, E 60th St, Main Floor, New York, NY 10022, United States
phone +1 201-330-7720
email help@handaegift.world
schedule Monday - Friday: 9am - 6pm EST

How Can We Help?

Choose the best way to reach us based on your needs.

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General Questions

Curious about crafting techniques or our products? Send us a message and we will get back to you within 24 hours.

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Custom Projects

Have a unique gift idea that needs special guidance? Tell us about your vision and we will help make it reality.

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Orders & Shipping

Questions about your order, delivery times, or shipping to your location? We are happy to help with any concerns.

Join Our Community

Follow our journey and connect with fellow crafters on social media for daily inspiration, tips, and community support.

Frequently Asked Questions

How quickly can I receive my order?

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Standard shipping takes 3-5 business days. Express shipping (1-2 days) is available for urgent projects. All orders are processed within 24 hours of purchase.

Can I return or exchange a kit?

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Yes, unused kits in original packaging can be returned within 30 days for a full refund. We also accept exchanges for different projects if you change your mind.

Do you offer international shipping?

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Currently, we ship to the United States, Canada, and select European countries. International shipping typically takes 7-14 business days. Contact us for specific country availability.

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Need More Help?

Our friendly support team is here to assist you with any questions or concerns.

schedule Mon-Fri, 9am-6pm EST
email Response within 24h