Return Policy

Our Commitment

At Handaegift, we want you to be completely satisfied with your purchase. We stand behind the quality of our crafting kits and materials. If you are not happy with your order, we are here to help with returns, exchanges, and refunds in accordance with this Return Policy.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Timeframe: Items must be returned within 30 days of delivery. The return period starts from the date you receive your order.
• Condition: Items must be unused, unopened (or if opened, all materials must be intact), and in their original packaging with all components included.
• Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt.
• Reason: Returns are accepted for defective items, incorrect items received, or if you are not satisfied with your purchase for any reason.

Non-Returnable Items

The following items are not eligible for return:

• Digital products, downloadable guides, or consultation services that have been completed
• Customized or personalized items made specifically for you
• Items that have been used, damaged, or altered from their original condition
• Items returned after the 30-day return period
• Items without proof of purchase
• Items purchased from third-party retailers (please contact the retailer directly)

How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email us at help@handaegift.world or call +1 201-330-7720 to notify us of your intent to return. Please include your order number and reason for return.
2. Receive Authorization: We will review your request and provide you with a Return Authorization (RA) number and return instructions within 2-3 business days.
3. Package Your Item: Securely package the item in its original packaging, including all components, materials, and documentation.
4. Ship the Return: Send the package to the address we provide, using a trackable shipping method. Include the RA number on the outside of the package.
5. Confirmation: Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days.

Return Shipping

Return shipping costs are handled as follows:

• Defective or Incorrect Items: If you received a defective item or the wrong item, we will cover the return shipping costs. We will provide you with a prepaid return label.
• Other Returns: For returns due to customer preference or change of mind, you are responsible for return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance.
• Original Shipping: Original shipping fees are non-refundable unless the return is due to our error (defective or incorrect item).

Refunds

Once we receive and inspect your returned item, we will process your refund:

• Processing Time: Refunds are typically processed within 5-7 business days after we receive your return.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.
• Refund Amount: You will receive a full refund of the item price. Original shipping fees are non-refundable unless the return is due to our error.
• Bank Processing: It may take 5-10 additional business days for the refund to appear in your account, depending on your bank or credit card company.

Exchanges

We offer exchanges for different products or sizes, subject to availability:

• To request an exchange, contact us within the 30-day return period
• Exchanges are subject to product availability
• If the exchange item costs more, you will be charged the difference
• If the exchange item costs less, you will receive a refund for the difference
• You are responsible for return shipping costs for exchanges unless the exchange is due to our error

Damaged or Defective Items

If you receive a damaged or defective item:

• Please contact us immediately (within 48 hours of delivery) at help@handaegift.world or +1 201-330-7720
• Provide photos of the damage or defect, if possible
• We will arrange for a replacement or full refund, including return shipping costs
• We may request that you return the damaged item for quality control purposes

Wrong Items Received

If you receive the wrong item:

• Contact us immediately at help@handaegift.world or +1 201-330-7720
• We will arrange to send you the correct item at no additional cost
• We will cover the return shipping costs for the incorrect item
• You may keep the incorrect item or return it as instructed

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• First, check your bank account again or contact your credit card company, as processing times vary
• Contact us at help@handaegift.world with your order number and we will investigate
• We will work with you to resolve any issues promptly

Cancellations

If you need to cancel your order:

• Contact us as soon as possible, preferably before your order ships
• If your order has not shipped, we can cancel it and provide a full refund
• If your order has already shipped, you may return it following our standard return process
• Cancellation requests are subject to order processing status

International Returns

For international orders:

• Return shipping costs are the responsibility of the customer
• Customs duties and import taxes paid on the original order are non-refundable
• Please note that returns may be subject to customs inspection
• Contact us before returning international orders to receive proper return instructions

Gift Returns

If you received an item as a gift:

• You can return unused items within 30 days of delivery
• We will issue a refund in the form of store credit or a gift card
• Please contact us with the order number or gift receipt to process the return

Questions About Returns

If you have questions about our Return Policy or need assistance with a return, please contact us:

• Email: help@handaegift.world
• Phone: +1 201-330-7720
• Address: Bloomingdale's, 59th Street and 1000 3rd Avenue, E 60th St, Main Floor, New York, NY 10022, United States
• Hours: Monday - Friday, 9am - 6pm EST

Our customer service team is here to help and will respond to your inquiries within 24-48 hours.

Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting to this page. The "Last updated" date at the top of this policy indicates when changes were last made. We encourage you to review this policy periodically.